Refund policy

At Tatreez Noor Alhuda, every order is carefully prepared and inspected before shipping. Due to the nature of our embroidered clothing, heritage pieces, and special occasion wear, we do not offer standard returns or exchanges for change of mind, incorrect size selection, color preference, fit, or other personal preferences.

A return, replacement, store credit, or refund may only be considered if an item arrives damaged, defective, or different from the item ordered, except where additional consumer rights are required under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If your item arrives damaged or defective, or if you receive an item different from the one you ordered, you must contact us on the same calendar day that the shipment is delivered.

You can report the issue through one of the following contact methods:

• Email: info@tatreez-nooralhuda.com
• WhatsApp: +962 7 9755 4831

Your claim must include:

• Your full name and order number.
• A clear description of the issue.
• Clear photos or videos showing the damage, defect, or incorrect item.
• Photos of the original packaging and shipping label.

The item must remain unused, unworn, unwashed, and in its original condition, with all tags and original packaging. Please do not wear, wash, alter, repair, or dispose of the item or its packaging before receiving instructions from our customer support team.

Claims submitted after the delivery day or without sufficient supporting evidence may not be accepted, except where applicable law requires otherwise.

Claim Review Process

After receiving the required information, we will open a customer support ticket for your case. Our team will review the issue and respond within 1 to 3 business days.

Each claim is reviewed individually. Depending on the nature of the issue and the results of our review, the available resolution may include:

• A replacement item, subject to availability.
• A partial refund.
• A full refund.
• Store credit.
• Another appropriate solution agreed upon with the customer.

We may request additional photos, videos, information, or the return of the item before approving a resolution.

If the item needs to be returned, we will provide written instructions explaining how and where to send it. Items sent to us without prior written approval will not be accepted.

Non-Returnable Items

We do not accept returns or exchanges in the following situations:

• Change of mind or personal preference.
• Incorrect size or color selected by the customer.
• The item does not fit as expected when it matches the size selected in the order.
• The item has been worn, washed, altered, repaired, or damaged after delivery.
• The product tags or original packaging have been removed or discarded.
• Custom-made, made-to-measure, personalized, or specially altered products.
• Sale, clearance, or promotional products, unless they arrive damaged, defective, or incorrect.
• Gift cards.

Slight differences in color may occur because of photography, lighting, screen settings, or display calibration. Minor color differences are not normally considered product defects.

Embroidery placement and minor handcrafted variations may differ slightly between pieces. These natural variations are part of the character of embroidered and heritage-inspired products and are not normally considered defects.

Exchanges

We do not offer exchanges for size, color, style, fit, change of mind, or personal preference.

If an item is confirmed to be damaged, defective, or incorrect, a replacement may be offered as part of the approved resolution, subject to product availability.

European Union Right of Withdrawal

If your order is delivered to a country within the European Union, you may have a legal right to cancel or withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must contact us within the applicable withdrawal period. Eligible items must be returned unused, unworn, unwashed, with their original tags, original packaging, and proof of purchase.

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for the direct cost of returning an item under the European Union right of withdrawal.

The right of withdrawal may not apply to custom-made, made-to-measure, personalized, or clearly customized products, as permitted under applicable law.

Refunds

If a refund is approved, it will be issued to the original payment method used for the order.

If we require the item to be returned, the refund may only be processed after the returned item has been received and inspected.

Approved refunds are generally submitted within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Original shipping charges, customs duties, import taxes, and other government or carrier charges are non-refundable unless required under applicable law or unless the issue resulted from an error on our part.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at info@tatreez-nooralhuda.com .

Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under the laws applicable to your order.

Contact Information

For questions regarding damaged items, approved returns, replacements, or refunds, please contact:

Tatreez Noor Alhuda
Email: info@tatreez-nooralhuda.com
WhatsApp: +962 7 9755 4831
Address: 30 Gould St Ste N, Sheridan, Wyoming 82801, United States

This address must not be used to return an item unless you have received prior written return authorization and shipping instructions from our customer support team.