Shipping policy

Last updated: July 28, 2026

Tatreez Noor Alhuda is operated by Noor Alhuda Embroidery. We carefully prepare and inspect every order to help ensure that your embroidered and heritage-inspired pieces arrive safely and in excellent condition.

All orders are prepared and shipped from our fulfillment warehouse in Amman, Jordan.

Order Processing

Orders are generally processed within 1 business day after the order has been received, confirmed, and payment has been approved.

Orders placed on Fridays, public holidays, or outside normal business hours may begin processing on the next business day.

Our customer service team may contact you by WhatsApp, phone, or email to verify your order details, shipping address, size, color, or other information before dispatch.

If we are unable to confirm required order information, shipment may be delayed until we receive a response.

Shipping Within Jordan

We deliver to all governorates in Jordan, subject to the availability and service coverage of the shipping carrier.

• Estimated delivery time: Within 1 business day after order confirmation.
• Shipping fee: USD 5.
• Shipping origin: Amman, Jordan.

Delivery to remote areas or locations outside standard carrier coverage may require additional time.

International Shipping

We offer international shipping to countries worldwide, subject to carrier availability, international shipping restrictions, customs regulations, and the ability to deliver to the address provided.

• Order processing time: Up to 1 business day.
• Estimated international delivery time: 5 to 7 business days after the order has been processed and dispatched.
• Shipping origin: Amman, Jordan.

International shipping charges depend on the destination country, shipment weight, package dimensions, and available carrier service.

The applicable shipping charge may be displayed at checkout. Where automatic shipping calculation is unavailable, we may contact you to confirm the shipping cost before dispatching the order.

Delivery Estimates

All processing and delivery timeframes stated in this policy are estimates and are not guaranteed delivery dates.

Business days do not normally include Fridays, weekends observed by the shipping carrier, public holidays, customs closure days, or official holidays in the country of dispatch or destination.

Delivery may take longer because of circumstances outside our reasonable control, including:

• Customs inspections or clearance procedures.
• Carrier delays or service disruptions.
• Severe weather or transportation interruptions.
• Public holidays or high-demand shopping periods.
• Remote or restricted delivery locations.
• Incorrect, incomplete, or unverified customer information.
• Government, security, or destination-country requirements.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, clearance fees, handling charges, or other fees imposed by the destination country, customs authority, or shipping carrier.

Unless expressly collected during checkout, these fees are not included in the product price or shipping charge and are the responsibility of the customer.

Noor Alhuda Embroidery does not control customs charges and cannot guarantee their amount or whether they will be applied.

We are not responsible for delays caused by customs procedures, inspections, requests for additional documentation, or the customer's failure to pay applicable import charges.

Delivery Information

Before completing your order, please make sure that the following information is accurate and complete:

• Recipient's full name.
• Country, city, and complete delivery address.
• Building, apartment, or unit number where applicable.
• Postal or ZIP code where required.
• Active phone number with the correct country code.
• Email address.

The customer is responsible for the accuracy of the information provided. Noor Alhuda Embroidery is not responsible for delays, failed deliveries, returned shipments, or additional charges caused by incorrect, incomplete, or outdated customer information.

Address Changes

If you need to update your delivery address, please contact us immediately. We will attempt to make the requested change, but we cannot guarantee that the address can be updated after the order has been processed or transferred to the shipping carrier.

Any additional shipping or redirection fees resulting from an address change may be charged to the customer.

Tracking Information

Where tracking is available, tracking details may be sent to you by email, WhatsApp, text message, or through the order status page after the shipment has been dispatched.

Tracking information may take some time to become active after the shipping label has been created.

Failed or Refused Delivery

If a delivery cannot be completed because the recipient is unavailable, refuses the shipment, provides an incorrect address, fails to respond to the carrier, or does not pay applicable customs or import charges, the shipment may be returned to us or held by the carrier.

The customer may be responsible for any return shipping, redelivery, storage, customs, or administrative charges resulting from a failed or refused delivery, except where applicable law requires otherwise.

Order Cancellation Before Shipping

You may request an order cancellation by contacting us before the order has been processed and shipped.

Because orders are prepared quickly, cancellation requests are not guaranteed. Once an order has been dispatched or transferred to the carrier, cancellation may no longer be available.

Any return or refund after shipment is subject to our Return and Refund Policy.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery. If an item arrives damaged, defective, or different from the item ordered, you must contact us on the same calendar day that the shipment is delivered.

Additional requirements and the review process are explained in our Return and Refund Policy.

Customer Service Hours

Our customer service team is available during the following hours, based on local time in Jordan:

• Saturday to Thursday: 9:00 AM to 11:00 PM.
• Friday: Closed.

Messages received outside these hours will be reviewed during the next customer service working period.

Contact Us

For shipping questions, delivery updates, or address corrections, please contact:

Noor Alhuda Embroidery
Email: info@tatreez-nooralhuda.com
WhatsApp: +962 7 9755 4831
Fulfillment location: Amman, Jordan
Registered address:
30 Gould St Ste N, Sheridan, Wyoming 82801, United States